Under the terms and in compliance with the provisions of Law No. 144/2015, of 08.09, Difrano - Sociedade de Investimentos Imobiliários, Lda, provides the necessary information so that the consumer customer can exercise his right to complain to an official entity. , third and impartial service that will help you to resolve the dispute in question.
Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution or guidance of any conflict, before opening litigation in the Courts.
As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to act as an intermediary between himself and the supplier or service provider that is the subject of his complaint.
2) The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration".
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
Thus, in the event of a dispute, the consumer customer may resort to an Alternative Dispute Resolution Entity.
Porto Arbitration Center (CICAP), located at Rua Damião de Góis, nº31 - shop 6, 4050-225 Porto, with the telephone number 22 550 83 49, email firstname.lastname@example.org and the website www.cicap. en.